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Wednesday, January 30, 2008

Don't use this bank! Unless you look for trouble

In the category "Most client unfriendly bank" on the planet, the award goes to HSBC, HK, SAR.

They are unable to:
- Tell you the status of your bank account over the phone (the 24 hour hotline that is)
- Call you back if you need to talk to them urgently
- Process overseas transfers properly
- Have the Singaporean branch help you with the Hong Kong account as they are separate businesses (WHAT????)

In addition they WILL:
- Transfer money from one of your accounts to another without telling you
- Close down your account without warning or notification
- Promise you to call you and never do so
- Respond to your mails saying they are busy with a high volume of incoming mails (Hire more people to anser them OR start working on reducing problems!)
- Take ages to answer your requests in the end

Summary: If you want to make your life difficult, chose HSBC as your bank!
PS: I am not using them here in Singapore. Wonder why?

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